Over 130,000 benefit cards were added to Google Wallet, resulting in 75,000 transactions within a single month.

Within one month of implementation, this improved redesign resulted in a 23% reduction in call center volume, a 58% decrease in negative feedback in CSAT and NPS, and a 3% increase in positive app CSAT ratings.

Comparing 2023 and 2024 data, we observed a 21% decrease in call center volume, a 2% decrease in support center volume, and a 12% increase in the Customer Satisfaction Score (CSAT).

Within three months, we achieved a 17.9% decrease in call center volume, resulting in cost savings.

In just 6 days, our app rating increased from 3.6 to 4.0! It is incredible what an in-app rating/review can do.

The redesign significantly improved user flow, decreasing back button clicks (screen churn) by 49% and boosting interaction with key functionalities by 9.8x.